Nº Guests

Your holidays, with total peace of mind


We have gone through an exceptional time and we deserve a break! At Hotels VIVA we take your security extremely seriously and we want you to enjoy a well-merited holiday with complete peace of mind.

For this reason we have put into place a comprehensive COVID Action Plan:



Covid-19 test*


Security protocol



Health insurance included

Want to know a bit more? Read on…



Guests can request a Covid-19 test at their hotel before returning to their countries of origin at least 48 hours before the departure of the trip. Check information and rates at the reception of your hotel.


pagotarjeta Digital payment at all points of sale in our hotels.



COVID-19 travel health insurance included for all MyVIVA bookings. Read general conditions.


medidor-aire CO2 measuring devices with NDIR sensor for measuring the air quality for needs-oriented ventilation of interior spaces such as buffets, restaurants, cafeterias and staff canteens.


Higiene Ongoing disinfection and cleansing of all communal areas at our facilities.



dispensador Reinforcement in the communication of the normatives, measures and services adapted to each hotel in order to help and keep our clients and collaborators informed.


Formacion Ongoing training and awareness-raising for our staff in terms of COVID-19 prevention, including monitoring the experiences of other destinations and close contact with the local, regional and national health authorities.


aforo Limitation of capacity in our restaurants and common rooms, which guarantee the safety and well-being of our clients and collaborators.


equipaje With the Care & Safety by VIVA program, verified by SGS*, a company of recognized international reputation, we encourage the performance of specific audits, for the verification of new protocols before the opening of hotels and reinforce the already existing.


distancia Minimisation of any contact between our staff and the guests at our hotels, as well as between the staff themselves, using the mandatory safety equipment.


Gastronomic service adapted with new concepts that guarantee the safety and well-being of our clients and collaborators.


* The Care & Safety program is verified by SGS. Validity of the verification according to the corresponding certificate issued by SGS International Certification Services S.A.U.