We have gone through an exceptional time and we deserve a break! At Hotels VIVA we take your security extremely seriously and we want you to enjoy a well-merited holiday with complete peace of mind.
For this reason we have put into place a comprehensive plan of post-Covid measures:
Digitalisation of processes to enable contactless interactions
Ongoing disinfection of all zones
Daily health checks at access points
Adapted gastronomic service
Health insurance included
Want to know a bit more? Read on…
Digitalisation of processes and information to enable contactless interactions. |
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Digital payment at all points of sale in our hotels. |
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COVID-19 travel health insurance included for all MyVIVA bookings. Read general conditions. |
Ongoing disinfection and cleansing of all communal areas at our facilities. |
Daily health checks of all of our employees as well as regular COVID tests |
Reinforcement in the communication of the normatives, measures and services adapted to each hotel in order to help and keep our clients and collaborators informed. |
Ongoing training and awareness-raising for our staff in terms of COVID-19 prevention, including monitoring the experiences of other destinations and close contact with the local, regional and national health authorities. |
Limitation of capacity in our restaurants and common rooms, which guarantee the safety and well-being of our clients and collaborators. |
With the Care & Safety by VIVA program, verified by SGS*, a company of recognized international reputation, we encourage the performance of specific audits, for the verification of new protocols before the opening of hotels and reinforce the already existing. |
Minimisation of any contact between our staff and the guests at our hotels, as well as between the staff themselves, using the mandatory safety equipment. |
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Gastronomic service adapted with new concepts that guarantee the safety and well-being of our clients and collaborators: Assisted Buffet, take away service, table service, among others. |
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Remember:
At Hotels VIVA, we are particularly concerned about the safety of our guests and we believe that this is beyond the possible inconvenience that some measures may cause.
For this reason, we have created a very comprehensive emergency plan and a package of measures under the name Care & Safety from VIVA
Two meal times are set up with a 50% limited capacity to ensure the distance between the tables. If the minimum distance can be maintained, no schedules need to be created.
In the initial phase, a buffet service with the appropriate security measures, more show cooking, individual portions, etc. is offered at breakfast. In this phase, lunch and dinner are served à la carte at the table. We will continuously adjust and change these measures in accordance with the recommendations of the Ministry of Health.
● Breakfast:
- Use of mandatory hydroalcoholic gel.
- Two meal times are set up with a capacity limited to 50%.
- Only people from the same room / apartment can sit together (max. 5 people).
- Coffee and juices served by a waiter at the table.
- The food is presented with an individual packaging or plate.
- Show cooking on demand is maximized.
- Installation of the front security partitions in the buffet.
- Fabric tablecloths and napkins have been removed.
● Lunch and dinner:
- Supported buffet adapted to new security measures.
- Meal times are set up
- Cold buffet in individually covered format.
- Warm buffet with the support of the cook.
- Theme restaurants with prior reservation.
The pools and solarium areas will be open with a capacity limited to 75% to ensure 2 meters between the loungers of non-family units. Loungers are disinfected after each use. The use of flip-flops / sandals and towels in the pool area and on the loungers is mandatory. Indoor pools and saunas remain closed. We are not considering setting a time limit or schedule for using the pool.
It is important to remember that swimming pools are not transmission areas and that the chemicals used to maintain them reduce the chances of virus survival in 99% of cases.
All measures remain in effect and may vary or be flexible depending on the official regulations published by the Ministry of Health.
Access to the beach is currently guaranteed. The city council of the respective area ensures that the loungers are arranged in such a way that the minimum safety distance is maintained. There are no usual showers or foot baths on the beach.
Beach usage rules:
Yes, the mini club and the playground can be used by children. The activities only take place outdoors. Our entertainment team has organized fun and customized alternatives to ensure that your children enjoy their vacation to the maximum while maintaining a safe distance.
Children under the age of 6 must be accompanied by an adult during entertainment activities.
Playgrounds are disinfected regularly.
The indoor mini club, the Lego room and the teen room will be closed.
For security reasons, the foam party, slot machines, table football and vending machines were canceled /closed.
Our facilities are spacious, and the hotel's low occupancy rate makes it easy for our guests to enjoy every area and service.
The fact that you can enjoy exceptional areas and surroundings in an exceptionally quiet situation, without overcrowding and in the middle of summer with a perfect climate is a real privilege.
At Hotels VIVA, however, we continuously check the number of reservations to check the occupancy determined by the Ministry of Health and the responsible authorities.
We recommend the procedure for Palma de Mallorca Airport on the AENA website or by email
For our part, there are no restrictions on the arrival of guests. Regarding the entry of international travelers to Spain, we recommend that you contact the Ministry of Foreign Affairs of your country of origin.
All measures remain in effect and may vary or be flexible depending on the official regulations published by the Ministry of Health.
The data controller is INVERSIONES PASCUAL S.L (HOTELS VIVA). The purpose of the data processing is sending marketing information and managing the list of recipients based on your consent. We will not disclose your data to any third parties without your authorisation, except in order to comply with our legal obligations. You have the right to access, rectify and delete the data, as well as other rights, as set forth in our privacy policy.
© 2020. Hotels VIVA
© 2020. Hotels VIVA
© 2020. Hotels VIVA