Your holidays, with total peace of mind
We have gone through an exceptional time and we deserve a break! At Hotels VIVA we take your security extremely seriously and we want you to enjoy a well-merited holiday with complete peace of mind.
For this reason we have put into place a comprehensive plan of post-Covid measures:
Digitalisation of processes to enable contactless interactions
Ongoing disinfection of all zones
Daily health checks at access points
Adapted gastronomic service
Health insurance included
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Digitalisation of processes and information to enable contactless interactions. |
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Digital payment at all points of sale in our hotels. |
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COVID-19 travel health insurance included for all MyVIVA bookings. Read general conditions. |
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Ongoing disinfection and cleansing of all communal areas at our facilities. |
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Daily health checks of all of our employees as well as regular COVID tests |
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Reinforcement in the communication of the normatives, measures and services adapted to each hotel in order to help and keep our clients and collaborators informed. |
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Ongoing training and awareness-raising for our staff in terms of COVID-19 prevention, including monitoring the experiences of other destinations and close contact with the local, regional and national health authorities. |
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Limitation of capacity in our restaurants and common rooms, which guarantee the safety and well-being of our clients and collaborators. |
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With the Care & Safety by VIVA program, verified by SGS*, a company of recognized international reputation, we encourage the performance of specific audits, for the verification of new protocols before the opening of hotels and reinforce the already existing. |
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Minimisation of any contact between our staff and the guests at our hotels, as well as between the staff themselves, using the mandatory safety equipment. |
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Gastronomic service adapted with new concepts that guarantee the safety and well-being of our clients and collaborators: Assisted Buffet, take away service, table service, among others. |
* The Care & Safety program is verified by SGS. Validity of the verification according to the corresponding certificate issued by SGS International Certification Services S.A.U.
