<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1852325901699678&amp;ev=PageView&amp;noscript=1">

ES: +34 902 34 34 32
UK: +44 0845 09 82 158
DE: +49 01805 58 87 20

PRIVACY POLICY

IDENTIFICATION

Holder: INVERSIONES PASCUAL S.L. (hereinafter, “HOTELS VIVA”). 

CIF (Código de Identificación Fiscal [Tax Identification Code]): B07461767 

Registered Office: Agustín Argüelles, No. 1, 07400 Alcudia 

Registration information: Registered in the Mallorca Commercial Registry, in volume 1,134, Folio 170, Page PM-7. 

Email: lopd@hotelsviva.com 

INFORMATION AND CONSENT

By reading this Privacy Policy, the User is herby informed on the manner in which HOTELS VIVA collects, processes, and protects the personal data that it obtains through the website www.hotelsviva.com (hereinafter, the “website”), as well as the data from connecting to and browsing the Website (hereinafter, “browsing”) and any other data that it may provide in the future to HOTELS VIVA through the Accommodation Agreement or any other approved method. 

 

The User should read this Privacy Policy carefully, which has been written using clear and simple language in order to facilitate its understanding, and to freely and voluntarily decide if he/she wishes to provide his/her personal data, or that of third parties, to HOTELS VIVA. 

3. OBLIGATORY NATURE OF PROVIDING THE DATA

The data requested in the forms accessible from the Website of HOTELS VIVA is, generally, obligatory (unless the respective “required” field stipulates otherwise) in order to carry out with the established purposes. Therefore, if said data is not provided or not provided correctly, those purposes cannot be completed. 

4. WHAT WILL HOTELS VIVA USE THE PERSONAL DATA OF THE USER FOR AND FOR HOW LONG? 

Based on the requests by the User, the personal data that is collected will be processed by HOTELS VIVA in accordance with the following purposes: 

 To manage the reservations made, including the management of the payment (if applicable) and the management of its requests and preferences. 

To manage subscriptions to the newsletter and their subsequent withdrawal. 

To manage contact requests with HOTELS VIVA through the channels provided for this purpose. 

To manage the sending of personalised commercial notifications, by electronic and/or conventional means, in those cases where the User expressly consents to this. 

To manage the provision of the contracted accommodation service, as well as additional services to the stay. 

To manage the execution of surveys and/or evaluations in relation to the quality of the services provided by HOTELS VIVA and/or the perception of its image as a company. 

The User data will be kept for the time period necessary for the achievement of each purpose or until the User requests that HOTELS VIVA remove them, or opposes or revokes his/her consent. 

 

5. WHAT USER DATA WILL BE PROCESSED BY HOTELS VIVA? 

Hotels VIVA will be able to use the following categories of data, depending on the request made by the User: 

Identification data: name, surnames 

Contact data: Postal address, mobile phone, email address. 

User identification codes or passwords. 

Personal data: date of birth, gender, nationality. 

Preferences data. 

Geolocation data. 

Card data, which is needed to execute the payment of the booking or to secure it, as well as to pay for the stay or the services associated with it. 

Should the User provide data belonging to third parties, he/she declares to have their consent, and agrees to provide them to the data subject to whom the data belongs, the information contained in this Privacy Policy, releasing HOTELS VIVA from any liability in relation to this.

6. WHAT IS THE LEGITIMATION OF THE PROCESSING OF YOUR DATA?

The processing of the data necessary to execute the aforementioned purposes, which require the consent of the User for their execution, will not be carried out without said approval. 

In addition, should the User withdraw his/her consent for any of the processing, this will not affect the legality of the uses carried out beforehand. 

In order to revoke his/her consent, the User can contact HOTELS VIVA in writing, addressed to INVERSIONES PASCUAL S.L., at C/ Agustín Argüelles, 1 Alcúdia - Balears, or, alternatively, by email to lopd@hotelsviva.com, in both cases with the subject “Data Protection”. 

Likewise, in those cases in which it is necessary to use the User’s data to comply with a legal obligation or for the execution of the contractual relationship existing between HOTELS VIVA and the User, the processing will be authorized because it is necessary in order to achieve said purposes. In turn, the processing carried out for the execution of surveys and/or assessments in relation to the quality of the services provided by HOTELS VIVA and/or the perception of its image as a company will be on the basis of the legitimate interest of the responsible party. 

7. WHO WILL THE USER DATA BE PROVIDED TO? 

The User data can be provided to: 

Suppliers of HOTELS VIVA for the suitable fulfilment of the legal obligations and/or the purposes indicated above. 

Partners and companies that work with HOTELS VIVA for the purposes indicated above and/or, should it be so authorized, for the sending of commercial communications. 

Public administrations, in the cases established by Law. 

The recipients indicated in this section may be located within or outside the European Economic Area, and in the case of the latter, international data transfers are duly legitimised. 

8. USER RESPONSIBILITY

The User: 

Declares that he/she is of legal age or, in such case, legally emancipated, fully capacitated, and that the data that it provides to HOTELS VIVA are true, accurate, complete and updated. For these purposes, the User will be responsible for the accuracy of all of the data that he/she communicates and will maintain the provided data duly updated, in such a way that they reflect his/her current circumstances. 

Declares that he/she has informed the third parties whose data he/she is providing, if applicable, of the points contained in this document. In addition, he/she declares to have obtained their authorisation to provide their data to HOTELS VIVA for the indicated purposes. 

He/she be responsible for false or inaccurate information provided through the Website and for harm and damages, direct or indirect, that this may cause HOTELS VIVA or third parties. 

 

 9. COMMERCIAL AND PROMOTIONAL NOTIFICATION

One of the purposes that HOTELS VIVA will use the User data for will be for the sending of commercial communications, by electronic and/or conventional means, with information relating to the products, services, promotions, offers, events or news that are relevant for the Users. Whenever a communication of this type is made, it will be sent only and exclusively to those Users who authorised their reception and/or did not previously indicate their refusal to receive them.  

In order to carry this out, HOTELS VIVA can review the received data in order to create user profiles that allow it to define with greater precision the products that could be of interest to the User.  

Should the User wish to stop receiving commercial or promotional communications from HOTELS VIVA, it can request the removal of the service by sending an email to the following electronic mail address: lopd@hotelsviva.com, as well as stating his/her refusal to receive them by using the unsubscribe option provided in each one of the commercial communications. 

10. EXERCISE OF THE RIGHTS

The User can send a letter to INVERSIONES PASCUAL S.L., located at C/ Agustín Argüelles, 1 Alcúdia - Balears, or send an email to the address lopd@hotelsviva.com, in both cases with the subject “Data Protection”, and attaching a photocopy of his/her current identity card or passport, at any time and without charge, in order to: 

Revoke previously granted consent. 

Obtain information on whether or not HOTELS VIVA is processing personal data that concerns the User. 

Access his/her personal data. 

Correct inexact or incomplete data. 

Request the deletion of its data when, among other reasons, the data is no longer necessary for the purposes that they were collected for. 

Obtain from HOTELS VIVA the limitation of the processing of the data when one of the conditions provided for in data protection regulations is fulfilled. 

Obtain human intervention to express your point of view and to challenge the automated decisions adopted by HOTELS VIVA. 

Request the portability of your data. 

In addition, the User is herby informed that he/she can file a claim at any time in relation to as to the protection of your personal data before the competent regulatory authority.

11. SECURITY MESURES

Hotels VIVA will treat the User data at all times in a strictly confidential manner and maintain the mandatory duty of secrecy in relation to it, in accordance with the provisions in the applicable regulations, adopting for this purpose the technical and organisational measures necessary to ensure the security of your data and prevent its unauthorised alteration, loss or processing, taking into account the status of the technology, the nature of the stored data and the risks to which it is exposed.

 

Hotels VIVA
Head Office

Tel: (+34) 971869500