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ES: +34 902 34 34 32
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DE: +49 01805 58 87 20



We use “session cookies” to identify the user and maintain his or her authentication status. “Session cookies” are automatically deleted from the hard drive when the session is closed. We also use cookies to compile anonymous and joint statistics that allow us to analyse how users navigate through our website, for the purposes of improving it.


Certain cookies are not installed by Hotels Viva, but by third parties offering specific services to the user. Given that it is these third parties who implement them, the blocking and uninstallation of these cookies is governed by their own rules and terms & conditions. Descriptions of the cookies used by third-party providers, authorised to place cookies on our website, are listed below: 

1.    Analytical cookies: these compile statistical data on web activity. They are used to measure, analyse and prepare reports on this data, with the aim of understanding and optimising use of the website. (Google Analytics)

2.    Advertising cookies: The user’s browsing interests, expressed preferences, form of interaction with the website, advertisements displayed and opened, web pages visited. Optimisation of advertising spaces offered on websites so as to offer advertisements of interest to users, to identify the effectiveness of advertising campaigns and to improve them. (Google AdWords)
3.    Affiliation cookies: These provide a means of monitoring visits originating from other websites with which Hotels Viva has an affiliation contract. (Affilired)


You can view, delete or manage the cookies present on your device, and block cookies from  Hotels Viva or from  related third parties or any other website. 

Browsers allow you to implement only the cookies of the websites you visit or block third-party advertising cookies. 
You can find more information on how to configure your browser by following these links:

Firefox & Thunderbird
Internet Explorer
Google Chrome

Please be aware that blocking certain cookies may affect the quality of your experience on our websites.


It is possible that we may change the information contained in this Privacy and Cookies Policy when we believe it is necessary. Should we do so, we will notify you in several ways through the Platform (for example, through a banner, a pop-up or a push notification), or we may even let you know through your email address when the change in question significantly affects your privacy, in order for you to review the changes, assess them and, when applicable, state your opposition or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time should there be minor changes or if we introduce any interactive improvement, always knowing that you will find it as a permanent point of information on our Website and our App. 11


We use cookies and similar mechanisms to facilitate your navigation in the Platform, to understand how you interact with us and, in particular cases, to be able to provide you with advertising, depending on your browsing habits. Please read our information about Cookies in order to further understand cookies and similar mechanisms that we use, their purpose and other information of interest. 12 Information about Cookies

What is a Cookie?

A Cookie is a small text file that a website places on your PC, telephone, or any other device, containing information about your browsing on that website. Cookies are necessary in order to facilitate browsing and make it more friendly, and do not damage your computer. Although this policy uses the general term “Cookie”, since this is the principal method for storing the information that this website uses, the browser’s “Local Storage” is also used for the same purposes as Cookies. In this sense, all of the information included in this section is also applicable to this “Local Storage”.

What are Cookies used for on this website?

Cookies are an essential part of how our website functions. The main objective of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. The information collected by the Cookies also allows us to improve the website via: estimates on numbers and patterns of use; the adaptation of the website to the individual interests of the users; the acceleration of searches; etc. Occasionally, if we have obtained your prior informed consent, we can use Cookies, tags, or other similar mechanisms to obtain information that allows us to show you—from our website, those belonging to third parties or any other medium—advertising based on the analysis of your browsing habits.

What are Cookies NOT used for in this website? We do not store sensitive personal data like your address, password, credit or debit card information, etc., in the Cookies that we use.

Who uses the information stored in the Cookies? The information stored in the Cookies in our website is used only by us, with the exception of those identified below as “third-party Cookies”, which are used and managed by external entities to provide us with services requested by us in order to improve our services and the user experience when browsing our website. The main services for which these “third-party Cookies” are used are to obtain usage statistics and to guarantee payment operations. How can I prevent the use of Cookies on this website?

If you would prefer to prevent the use of Cookies on this page, taking into account the previously noted limitations, you should first disable the use of Cookies on your browser and, secondly, delete the Cookies stored on your browser associated with this website. The option of preventing the use of Cookies can be carried out by you at any time.

How to do I disable and delete the use of Cookies? You can restrict, block, or erase Cookies from this website at any time, by modifying the configuration of your browser in accordance with the guidelines indicated below. Although the parameters of each browser are different, the configuration of Cookies is normally carried out using the “Preferences” or “Tools” menu. For more information about the configuration of Cookies on your browser, see its “Help” menu.

Which specific Cookies does this website use and for what purpose? A table is included below with the Cookies, tags, or other similar devices used by this webpage, along with information about the purpose, duration and management (in-house or by third parties) of each one of them.