At Hotels VIVA, the safety, health and well-being of our customers is our main priority. As a result, we would like to pass on our support to all those affected by the coronavirus COVID-19.
We have been operating in this sector for over 20 years, during which time we have gained enough experience and knowledge to help us deal with difficult circumstances. There is no doubt in our minds that we will overcome this adverse situation if we just make sure we always follow the measures established by the authorities , which aim to maintain the safety of our customers, partners and society in general.
Our commitment in this regard is centred on three main pillars:
Prevention, implementing the prevention and detection measures and protocols since the start of the pandemic in all our establishments. These include strict hygiene and safety measures, in close liaison at all times with the health authorities.
Clarity, providing you with the most detailed and objective information as part of our commitment to keep you abreast of any developments regarding the circumstances and any turn of events, through our information channels, social networks, web page and call centre.
Finally, we guarantee flexibility in our bookings policy. Our team will be at your entire disposal as we seek to ensure that our customers can travel with the peace of mind they deserve and be able to enjoy our beautiful island once again as soon as we get back to normal.
Given the official restrictions on movement of people, both on a national and international scale, all our hotels will remain closed as part of our social responsibility in the fight against COVID19.
Finally, we would like to show our appreciation to the medical services and society in general for the tremendous effort being made and thank the entire Hotels VIVA team for their sacrifice and endeavour.
We would also like to particularly thank our customers and partners for continuing to place their trust in us.
We look forward to seeing you again soon!
Kind regards.
Xavier Català
CEO Hotels Viva