The room pre-assignment service is available up to 5 days before check-in. You will not be able to submit your request if you attempt to access the service outside of this period.

Room selection incurs an additional charge, the amount of which varies depending on the season and the selected room category.

If your request involves upgrading to a higher category, we will contact you to process the corresponding payment and confirm your reservation. This upgrade will be subject to the same cancellation policy as the original reservation.

If your request simply involves selecting a room number within your already booked category, payment will be processed directly at check-in.

The hotel will confirm your request within 7 days prior to your arrival, and you will receive it in the email you used to make the reservation.

Currently, the service only allows the selection of one room per request. If your reservation includes more than one room, please contact info@hotelsviva.com, where our team will be happy to assist you.