At Hotels VIVA we never forget that our main goal is people’s happiness. Your well-being and that of our employees provide the solid foundation on which we open, year after year, to welcome families, friends and couples, who come together to have an unforgettable time thanks to our facilities and the incredible team of people who make up Hotels VIVA.


For this reason, and given the exceptional circumstances we’re facing across the world, we’ve put in place a series of measures to ensure that you enjoy your vacation with complete peace of mind, along with your loved ones and all of the people who work with us and make of all of this possible.

 
Now more than ever, a breather and a well-earned holiday are in order! To achieve this, enjoying them with peace of mind is essential!

 

Hotels VIVA presents our post-Covid measures

  • Digitalisation of processes and information to enable contactless interactions.

  • Ongoing disinfection and cleansing of all communal areas at our facilities.
  • Health checks for workers and visitors at the access points to the hotels.

  • Reinforcement in the communication of the normatives, measures and services adapted to each hotel in order to help and keep our clients and collaborators informed.

  • Ongoing training and awareness-raising for our staff in terms of COVID-19 prevention, including monitoring the experiences of other destinations and close contact with the local, regional and national health authorities.

  • Limitation of capacity in our restaurants and common rooms, which guarantee the safety and well-being of our clients and collaborators.

  • Specific audits will be carried out, to verify the new protocols, before the hotels open and the usual ones will be reinforced, always by SGS, a company of recognized international prestige.

  • Minimisation of any contact between our staff and the guests at our hotels, as well as between the staff themselves, using the mandatory safety equipment.

  • Gastronomic service adapted with new concepts that guarantee the safety and well-being of our clients and collaborators: take away service, table service, among others