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Hotels Viva

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FAQS

What is the tourist tax?

You can find all extended information about the Toursit Tax following this link.

Is it possible to book a hotel + flight package?

No. We only offer stays in our hotels.

Are transfers between the airport and the hotels included?

We do not offer transfers between the airport and the hotels. However, we recommend two companies which do. You can find their details on our homepage or contact them directly by clicking on the following links: Hotelextras and Iberoservice.


As these companies are not owned by Hotels Viva, you will need to accept their legal and booking terms & conditions. If in any doubt, you will find the contact telephone numbers on their respective websites.

Upon arrival, can I pay with a different card from the card used for the booking guarantee?

If you are not paying in advance when booking, you will only be asked for your card details as a booking guarantee. When you arrive at the hotel, you do not need to pay with the same credit card as the one used to make the booking.

Does the person in whose name the booking is made have to be the same as the holder of the credit card used for the booking guarantee?

No, the person in whose name the booking is made does not have to be the cardholder.

What methods of payment can be used at the hotel?

You can pay by cash or by card

When does the booking have to be paid for? How can payment be made?

In general, unless the specific room rate stipulates otherwise, you will be asked for card details as a booking guarantee only, at the time of booking. These card details will only be used in the event of late cancellation or “no-show” (non-arrival).


Payment for your stay will be made at the reception on the day you arrive. You can pay by cash or credit card. We accept the following cards: Visa, MasterCard, American Express, Diners.

Can the booking be paid for prior to arrival?

Yes. You can contact our booking centre and they will explain the various options for paying for your bookings prior to arrival. You can email: info@hotelsviva.com or call 00 34 902 343432.

What are the reception opening times? What time is check-in? What time is check-out?

Hotels Viva receptions are open 24 hours a day.
You can check in from 2.00pm onwards. On the day of departure, your room must be vacated by 12 noon.

Are swimming pool/beach towels provided?

The hotels have swimming pool/beach towels available for your use. They are changed three times a week.

Are the swimming pools fresh water or sea water pools?

All Hotels Viva swimming pools are fresh water pools.

Do you provide gluten-free foods? Is there an extra charge?

There are no extra charges for food for people with coeliac disease. If you have an allergy to gluten or any other food, please inform the waiter so that you can be offered an alternative.

What is the difference between Half Board and Half Board Plus?

Most of our hotels offer the Half Board option, which includes breakfast and evening meal. Some offer the Half Board Plus option (Viva Cala Mesquida Club, Viva Cala Mesquida Resort and Viva Can Picafort). With this option, drinks are included with the evening meal.

How can I receive the latest Hotels Viva news and offers?

To keep up to date with the latest Hotels Viva news and offers, you can register for our newsletter service. You can do this on our homepage at www.hotelsviva.com, at the bottom of the page, by entering your email address.

Do you admit pets?

No, Hotels Viva do not accept pets.

Do the hotels have Wi-Fi?

All Hotels Viva hotels, except for Viva Alcudia Sun Village, Viva Rey Don Jaime, Viva Eden Lago and Vanity Eden Binibeca, offer free Wi-Fi throughout the hotels. These hotels offers free Wi-Fi in the reception area only.

How do we go about booking a room?

You can book a room directly on our website or you can call our booking centre (00 34 902 343432).


Both of these alternatives offer the same prices and conditions.

If we want to change a booking, what do we have to do?

To change a booking, you will need to email a request for change to the booking centre. The email address is: info@hotelsviva.com

How can I make a group booking?

For information on group rates, to request information on conference rooms or to organise a stay for a sports group, you can send an email to comercial@hotelsviva.com.

If you are a travel agent and wish to work with us directly... How do you go about it?

If you wish to book our hotel rooms for your customers directly on our website, or request special rates for travel agents, all you need to do is register in the travel agencies section.


In this section, you can make commissionable bookings for your customers and request a quote for your holidays.

Can I make a booking for more than one room?

If you are making the booking on www.hotelsviva.com you can enter up to four rooms in the same booking. To request a quote for more rooms, you can contact us on 00 34 902 343432 or email us at info@hotelsviva.com.

I looked at prices yesterday and today they are not the same. What has happened?

The prices on the website are constantly changing according to the rooms we have available at any given time. We therefore recommend that you make the booking if you find a price attractive.

What does “Best price guaranteed” mean?

If within 24 hours of making your booking on www.hotelsviva.com, you find a lower rate* on another website, call us on 00 34 971 897008 or email us at info@hotelsviva.com, and provide us with the link confirming the price difference. After checking the rate, we will alter your booking price straight away.

* This guarantee only applies where the conditions of the other website are the same in terms of arrival and departure dates, number of rooms, number of guests, type of room and meal option (as well as taxes).

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