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QUALITY

At Viva Hotels we are constantly improving our services and facilities in order to be able to offer our guests the maximum quality.

Thus we have a few certificates that back our work:

  • Integrated System of Quality at the Tourist Destination (SICTED)

    The certificate confirms compliance with the requirements necessary, and acknowledges the effort and commitment to quality and constant improvement, as well as distinguishing the company from the competition.

  • SGS Certification

    The ISO 9001 Standard has been developed by the International Organization for Standardization, and specifies the requirements for a good quality management system which can be used internally by organisations for certification or contractual purposes. UNE-EN ISO 14001 (International regulation for Environmental Management Systems, which awards a certificate to companies that meet the established requirements).

  • Establiment Ecoturístic

    This is a recognition granted by Alcúdia City Hall to those hotels whose behaviour is environmentally responsible.

  • EMAS (Eco-Management and Audit Scheme)

    European regulations for environmental management and verification, which require the verified companies to publish their Environmental Declaration.

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